Concord Bank understands the importance of protecting our customer’s privacy. During the course of establishing a relationship with our customers, it is necessary to collect nonpublic personal information. This information is obtained in order to provide you with the best products to suit your needs, to know who you are and thereby prevent unauthorized access to your information, and in order to comply with laws and regulations that govern how the bank operates.
In the course of doing business, we may collect personal nonpublic information about you as follows:
- Information about your identity, such as your name, address and social security number
- Information we receive from you on applications or other loan and account forms, such as your assets and your income
- Information we receive from credit bureaus and other companies, such as your credit-worthiness and payment history
We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law. However, we may disclose all of the information we collect to companies that perform account processing on our behalf. If you end your relationship with our bank, we will continue to follow the privacy practices as described in this notice. If, in the future, we choose to collaborate with a third party vendor to provide certain services the bank does not or can not provide, we will ask our customers if they would want the option of providing specific non-public personal information to that vendor for marketing purposes.
We restrict access to our customer’s nonpublic personal information to those employees who need to know that information in order to provide products and services. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information.
A consumer can dispute the accuracy of credit information and/or concerns regarding the misuse of personal data either through a Credit Reporting Agency or directly with the furnisher at the address specified for such notices.
A consumer who seeks to dispute or report concerns directly with Concord Bank shall provide a written dispute notice to either the Loan Administrator or the Operations Manager. That written dispute must:
- Be in writing
- Identify the specific information that is being disputed
- Explain the basis for the dispute; and
- Include all supporting documentation required by the furnisher to substantiate hte basis of the dispute
Any policy/procedure changes will be communicated via a notice on this website.If you have any questions regarding this notice or would like to make changes to your information, please contact the bank at 314-843-7770.